If, for any reason, you are not satisfied with the order you receive, please send us an email to firstname.lastname@example.org. We will be happy to help make things right.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge.
Our return policy lasts 14 days from the date you receive the product. If 14 days have gone by since, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. We are a print-on-demand company and do not stock products so we are not able to send you another size/design unless it's manufactured again.
Please do not send your purchase back to the manufacturer. Please do note that return postage fees will not be covered by us. We do recommend emailing our support team for full inquiry details.
For Order Return inquires, please email email@example.com.
Upon purchase of your order, you will have up to 24 hours to cancel your order. We will provide full refund if you cancel your order within 24 hours. However if 24 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return them to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your payment merchant .
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you need more information that is not listed here you can contact us at email@example.com.