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    Frequently Asked Questions

    What methods of payment do you accept?

    How much is shipping?

    I don't know which size should I choose. Can you help me?

    I have trouble making an order. Can you help me?

    When will I receive my items?

    How long does order processing take?

    How long is the shipping time?

    Will I receive a tracking number?

    Do you ship internationally?

    I placed an order but didn't receive an Order confirmation email. What is going on?

    I just noticed that I chose the wrong size by mistake, can you fix this?

    I just noticed that I entered the wrong shipping address. What should I do?

    What is your return/exchange policy?

    What happens if my item is damaged?

    What happens if my item is damaged after washing?

    My tracking shows the package has been delivered but I have not received the package. What can I do?

    I have a question that is not answered here. How can I reach you?